Who we are
Our website address is: https://safehomesafesupport.com.au.
Introduction
Safe Home Safe Support (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Collection of Personal Information
We collect personal information that is necessary for us to provide our services effectively.
This may include:
- Full name
- Contact details (address, phone number, email)
- Date of birth
- Health and medical information relevant to the services we provide
- Information related to your NDIS plan or other funding arrangements
We collect this information directly from you or your authorised representatives through consultations, forms, and our website.
Use of Personal Information
Your personal information is used to:
- Deliver our home care and personal support services
- Manage and administer our services, including billing and scheduling
- Communicate with you regarding your care and any updates
- Comply with legal and regulatory obligations
Disclosure of Personal Information
We do not subcontract any of our services. All services are delivered directly by our trained and qualified staff. We do not disclose your personal information to third parties for the purpose of service delivery. However, we may disclose your information:
- To comply with legal obligations
- To government agencies as required by law
- With your consent, to other healthcare providers involved in your care
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect.
Access and Correction
You have the right to access the personal information we hold about you and to request corrections if you believe any information is inaccurate or outdated. To make such a request, please contact us using the details provided below.
Complaints
If you have a complaint about how we have handled your personal information, please contact us. We take privacy complaints seriously and will investigate and respond to your concerns promptly.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Safe Home Safe Support
Phone: 1300 285 020
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.